Return, Exchange & Refund Policy

At Jainee D., every garment is made to order and crafted exclusively for you. As a result, we do not accept returns or exchanges for reasons such as change of mind, incorrect size selection, colour preference, style preference, or any other personal preference.

Returns, exchanges, or replacements will only be considered if the delivered product is defective, damaged in transit, or if an incorrect item has been delivered. Any request falling outside these conditions will be rejected.

Refund Policy
We do not offer refunds under any circumstances.

Since every garment is made exclusively to your measurements and specifications, it cannot be resold or reused. We request that you carefully review all order details before confirming your purchase.

Exchange Policy
Exchange requests are accepted only for defective, damaged, or incorrectly delivered products and must be raised within 24 hours of delivery.

You may request an exchange only if:
1. You received a defective or damaged garment.
2. The garment was damaged during transit.
3. You received an incorrect item.

Required Documents
To process your request, please email us within 24 hours of delivery with the following:
• Your order number
• A continuous unboxing video clearly showing the package being opened and the condition of the product. Requests without an unboxing video will not be considered.
• Clear photographs of the issue and brief description of the problem

Once verified, we will resolve the issue for you in 48 hours and all further communications will be done on email.

Exchanges Eligibility
An exchange request will only be approved if all of the following conditions are met:

• The request is raised within 24 hours of delivery.
• The garment is unused, unwashed, and unworn.
• All original tags, labels, and packaging are intact.
• A valid reason is provided along with clear photographs and a mandatory unboxing video.
• The garment has not been altered, tailored, or washed after delivery.

Exchange Requests That Will Be Rejected
Exchange requests will not be accepted under the following circumstances:

• Change of mind after purchase.
• Incorrect size selected while placing the order.
• Colour, design, or style preference.
• Personal taste or preference.
• The request is raised after the 24-hour reporting window.
• The garment has been worn, washed, altered, or damaged after delivery.
• Original tags or labels have been removed.
• The required unboxing video is not provided.
• Damage has been caused by the customer after delivery.

How to Initiate an Exchange
If your order qualifies for an exchange, please follow these steps:

Step 1: Email us within 24 hours of receiving your order.
Step 2: Share your order number, a continuous unboxing video, clear photographs of the issue, and a brief description of the problem.
Step 3: Our team will review your request within 2 business days and inform you whether it has been approved.
Step 4: If your request is approved, we will share the return shipping instructions. The garment must be shipped back within 5 days of receiving the approval.

Cancellation Policy

At Jainee D., every garment is made-to-order exclusively for you. This means we begin preparing your order as soon as payment is received. Please read our cancellation policy carefully.

Cancellation Window
Cancellations are accepted only within 24 hours of placing your order. Once the 24-hour window has passed, your order enters the production process and can no longer be cancelled. As each garment is made to order, we are unable to issue refunds or accept cancellation requests after this period.

Please include your order number and the reason for cancellation when contacting us. Once your cancellation request is approved, a credit note equivalent to your order value will be issued. The credit note will be valid for 2 months from the date of issue.

How to Request a Cancellation
To request a cancellation within the 24-hour window, please contact us through either of the following: Email: hello@jaineed.com

Refund on Cancellation
If your cancellation request is received within the 24-hour window and approved, a credit note will be issued instead of a refund. The credit note must be redeemed within 2 months from the date of issue. No Cancellation After 24 Hours

Once 24 hours have elapsed from the time your order is placed, cancellation requests cannot be accommodated, regardless of the reason. Since every garment is uniquely crafted for you, it cannot be resold or repurposed once production has begun.

We encourage you to review your order carefully before completing your purchase. If you have any questions regarding sizing, design, or any other details, please contact us before placing your order.